Mercedes-Benz launched a recall over a software problem that could leave the driver stranded in the case of an emergency.
The luxury automaker reported that a faulty software meant to identify the location of a vehicle is present in thousands of its cars. In a case of an emergency such as a crash, the defect could prompt the system to send the wrong date and time to emergency services, preventing these services from correctly determining the vehicle’s location. In some cases, this could put the life of an occupant in grave danger.
The firm reported that recalled vehicles include the 2013 through 2017 CLA-Class, GLA-Class, M-Class/GLE-/GL-/GLS-Class, SLK-/SLC-Class, AMG GT-Class, GLK-/C-Class, C-Class, E-Class Coupe/Cabrio, E-Class, S-Class Coupe/Cabrio, CLS-Class, S-Class, SL, B-Class, GLC-Class, and GLE Coupe-Class models. Only three of the affected models remain in dealer inventory, meaning that thousands of car owners are at risk.
Mercedes-Benz claims that some vehicles already received the correct software via a remote update. However, thousands of others remain defective. Impacted car owners should receive a recall notification with more information in the mail in December.
Whenever an automaker launches a recall, some drivers ask themselves whether they should be concerned for their safety until their cars are fixed. If you are one of those drivers and Mercedes-Benz recalled your car, don’t hesitate. Contact the automaker and ask for clarification.
In some cases, manufacturers offer tips on how to prevent issues to those impacted by recalls. However, when campaigns are serious and affected models pose serious risks to occupants, manufacturers may offer replacement vehicles or temporary fixes until it is able to provide a permanent solution. Whatever the case, you should never ignore your concerns.
To reach out to Mercedes-Benz to learn more about this recall, contact the company’s customer service at 800-367-6372. You may also visit the National Highway Traffic Safety Administration website at NHTSA.gov/recalls to plug in your car’s VIN to check for open recalls.